Why Groupe Goulet chose Evolia to replace its former HR software?

Introduction

A dynamic family-owned business, Groupe Goulet operates 10 locations, including 7 Sports Experts stores across Quebec. Since the beginning, the company has built its success on stable leadership and strong team engagement. With over 30 years of experience within the company, senior management embodies a culture of excellence and competitiveness, driven by a constant desire to innovate and optimize internal operations.

It was in this context that Groupe Goulet turned to Evolia to modernize its scheduling processes and enhance the employee experience.

With over 500 employees in a variety of roles, HR management quickly becomes complex. For Groupe Goulet, implementing clear and efficient processes was essential to reduce administrative workload and ensure optimal coordination.

The Challenge

With a workforce made up of full-time employees and students with variable schedules, and complex operational needs, Groupe Goulet needed to rethink its management tools to maintain peak efficiency for both managers and employees.

Before implementing Evolia, the company experienced  major limitations, such as unreliable data, a lack of flexibility and a non-intuitive interface hindered adoption across teams. Key features like leave management and shift replacements were underused due to a lack of confidence in the tool.

Facing limited functionality that failed to meet the complexity of its operational needs, along with recurring data issues that eroded trust, Groupe Goulet set out to find a more reliable and high-performing solution. That search for a platform capable of supporting daily operations while earning the team’s trust is what sparked the beginning of the story between Groupe Goulet and Evolia.

The Solution

Evolia quickly emerged as the optimal solution for Groupe Goulet who wished to pursue with another Canadian provider. Its intuitive interface, highly adaptable business rule engine, and employee mobile app met all initial requirements.

Another key factor was the quality of the support offered. The customer success team established a strong sense of trust by going above and beyond to ensure a smooth and efficient implementation. Despite several organizational specificities, Evolia’s customer success team stood out for its responsiveness, effectiveness, and openness to adapting the platform to Groupe Goulet’s specific needs.

The Results

Since implementing Evolia, Groupe Goulet has seen significant efficiency gains. Payroll, leave management and shift replacement are now much faster, and schedule creation is far smoother compared to their previous solution. These improvements are largely thanks to the automation of several key processes, including leave requests, last-minute shift changes, and availability tracking. Transferring time data to payroll is also much quicker and more straightforward.

Managers aren’t the only ones benefiting from these improvements. Employees now enjoy greater visibility into their schedules and leave balances, along with more streamlined communication with their teams.

A Notable Example

In response to employee feedback requesting a global view of their entire store’s schedules, Evolia’s intuitive interfaces offered a global, real-time view of all schedules.

The result: improved coordination between colleagues and less manual management for team leads.

Additionally, last-minute shift changes and replacements—a common reality in retail—are now handled efficiently thanks to automated rules built into the platform.